Vehicle and personal assistance

In the event of mechanical breakdown or battery failure, Icare will call upon and cover the costs of an authorised service centre to repair the immobilised vehicle on-site or tow it to the vendor garage or, if this is not possible, to the nearest authorised repairer.

Solutions offered by Icare:

  • Hassle-free assistance in the event of fuel or energy failure,loss of keys, puncture or accident
  • On-site breakdown repair or 0 km towing, even for vehicles parked outside the home
  • Towing the vehicle to the usual garage for repairs, breakdowns and punctures
  • Breakdown repair costs covered by Icare with no mileage deductible and no ceiling (depending on cover)
  • Home repatriation, accommodation, recovery of the repaired vehicle, taxi fares

Why choose Icare ?

Icare offers its assistance services as options or included in warranty or maintenance contracts for new and used vehicles. All types of engines (including electric) and all kinds of vehicles are covered: private, light commercial, recreational and two-wheeled vehicles. The products are tailor-made to meet the needs of vehicle manufacturers, automotive distribution groups and financial institutions.

Vehicle and personal assistance

In the event of vehicle immobilisation due to an accident, theft, breakdown, puncture or loss of keys, beneficiaries are loaned a replacement vehicle to keep them on the move for the time it takes to resolve the situation.

Solutions offered by Icare:

  • Replacement vehicle arranged directly by Icare, preferably from the repair garage or, alternatively, from a rental agency (access to all networks)
  • Replacement in all circumstances by a vehicle of the same category
  • Wide choice of vehicles, from the most economical to the top of the range, depending on the contractual conditions
  • Cover for all durations and possible causes of immobilisation, depending on the partner's conditions Option of borrowing a courtesy vehicle during services

Why choose Icare ?

Icare offers its assistance services as options or included in warranty or maintenance contracts for new and used vehicles. All types of engines (including electric) and all kinds of vehicles are covered: private, light commercial, recreational and two-wheeled vehicles. The products are tailor-made to meet the needs of manufacturers, automotive distribution groups and financial institutions.

Help with accident statements

An advisor is made available to beneficiaries by telephone to support them at this sensitive and stressful time, helping them avoid the pitfalls of submitting an accident statement so there is no chance of placing a cross in the wrong box and jeopardising the claim!

Solutions offered by Icare:

  • Assistance by specialised telephone advisers
  • Advice for putting together a accident statement,
  • indicating what to do if the opposing party contests the claim, and support with the administrative procedures following an accident
  • Telephone connection with the dealer workshop

Why choose Icare ?

Icare offers its assistance services as options or included in warranty or maintenance contracts for new and used vehicles. All types of engines (including electric) and all kinds of vehicles are covered: private, light commercial, recreational and two-wheeled vehicles. The products are tailor-made to meet the needs of vehicle manufacturers, automotive distribution groups and financial institutions.