Contact

Do not hesitate to contact us

Customer relations

+33 (0)1 41 10 19 30

Customer relations E-mail

src@icare-service.com

Complaints

The customers' satisfaction is one of our central concerns. If we have failed to achieve our goal, we would to hear your questions or reasons for dissatisfaction. You can make a complaint by 3 remedies:

1 Customer Relations Department

The Customer Relations Department is at your disposal to respond to any requests for information and complaints. Please do not hesitate to contact our team on: +33 (0) 1 41 10 19 30
2 Consumer Relations Department

If you have not been satisfied with the Customer Relations Department's response, you may submit a request by e-mail to: rlc@icare-service.com or by postal mail at :

ICARE – RLC
CS25803
72058 LE MANS CEDEX 2
FRANCE

We are committed to acknowledging receipt of your complaint within 10 working days. We will provide a response as soon as possible and within two months of receipt at the latest.
3 Mediation

In the event of disagreement on the response given by the Consumer Relations Department, and if all internal channels of appeal have been exhausted, you or your rights holders may request the opinion of an independent Mediator, without prejudice to the ability to initiate legal proceedings.

Depending on the type of contract in question, you can submit your complaint to the Mediator by post at one of the following addresses:

For insurance warranties marketed by Icare Assurance :
La Médiation de l’Assurance
TSA 50110 75441
Paris Cedex 09

For services provided by Icare SA, including maintenance contracts :

M. le Médiateur de la SAS Médiation Solution

222, Chemin de la Bergerie
01800 SAINT JEAN DE NIOST
Tel. +33(0)4 82 52 53 93 06

Our Commitments

- Responding to all our clients' complaints
- Learning from our clients' experiences to improve our services
- Making every effort to increase client satisfaction

Since 1983, Icare is a market leader providing warranty and maintenance contracts

Complaints

About us